Terms and Conditions for Medqon Limited

These Terms and Conditions (“Terms”) govern the use of the websites operated by Medqon Limited (“Medqon,” “we,” “us,” or “our”), including but not limited to medicoreports.com, medicoreportwriter.com, medqon.co.uk, and medqon.com (collectively, the “Websites”). By accessing or using our Websites or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Websites.

1. User Eligibility

• Age Requirement: You must be at least 18 years old to use our Websites. If you are under 18, you may only use the Websites with the consent of a parent or guardian.
• Accessibility Compliance: The Websites are designed to be accessible and usable by as broad a user base as possible, complying with relevant accessibility standards and the UK Equality Act 2010.
• Prohibited Users: We reserve the right to refuse access to anyone at our discretion, particularly those who breach these Terms.

2. Services Offered

• Medqon Limited provides software products and software development services tailored to the medico-legal sector. Detailed information about our services can be obtained through the ‘Contact Us’ forms or via the chat feature available on our Websites.
• We endeavour to ensure that pricing information is transparent and accessible to all users directly on our Websites. Please be aware that these prices are subject to change at any time without prior notice due to varying factors like market conditions, service enhancements, or changes in business strategies. This ensures our ability to adapt to changing market demands and maintain the quality of service our users expect.
• Additionally, we reserve the right to modify, suspend, or discontinue any service at our discretion at any time without prior notice. Such changes will be communicated to users as necessary. We recommend users regularly review the website for the most up-to-date information regarding services and pricing.

3. User Responsibilities

When using the Websites, you agree to:

• Provide accurate and complete contact information, including your name, email address, phone number, and any product inquiries.
• Use the Websites only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Websites by, any third party.
• Not engage in any activity that could damage, disable, overburden, or impair the Websites or interfere with any other party’s use and enjoyment of the Websites.
• Refrain from engaging in specific prohibited activities, such as posting or transmitting content that is illegal, obscene, threatening, defamatory, infringing of intellectual property rights, or damaging to the software or performance of the Websites.

4. Payment and Refunds

• Payment Terms: Details regarding payment, including currency (GBP) and tax inclusion, will be provided separately and agreed upon between Medqon and the user before any services are rendered.
• Refund Policy: Refunds will be issued at our sole discretion and only under specific conditions such as non-delivery of service, significant non-compliance with service descriptions, or other conditions pre-agreed in writing with the customer.

5. Intellectual Property

• Ownership of Content: All content, materials, and intellectual property on the Websites are the property of Medqon or its licensors and are protected by applicable laws. You may not use any such content without our express written permission.
• User-Generated Content: Users may submit content through the Websites. By doing so, users grant Medqon Limited a non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and display such content across any of Medqon’s services.

6. Disclaimers and Limitations of Liability

• General Disclaimer: We strive to provide accurate and reliable information on the Websites. However, we do not warrant the accuracy, completeness, or reliability of any information on the Websites. We are not liable for any errors, omissions, or inaccuracies in the information or for any loss or damage arising from your use of the Websites or reliance on any information on the Websites.
• Medical Information Disclaimer: Information provided through our Websites is for general informational purposes only and should not be considered medical advice. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment.

7. Governing Law and Dispute Resolution

• Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• Alternative Dispute Resolution: Prior to seeking litigation, parties agree to attempt to resolve disputes through mediation or arbitration in England.

8. Privacy and Data Protection

• Data Usage and User Rights: Users have the right to access, correct, delete, or restrict processing of their personal data as outlined in our Privacy Policy. Medqon Limited will retain personal data only for as long as is necessary for the purposes set out in this policy.
• Compliance with Law: We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Details on how we collect, use, and store your personal data can be found in our Privacy Policy.
• Third-Party Platforms: As we use third-party platforms such as HubSpot for communication and data collection, you acknowledge that such platforms may collect and process your personal data in accordance with their own privacy policies.

9. Modification of Terms or Services

• Right to Modify Services: Medqon reserves the right to modify or discontinue the Websites or any services offered through the Websites at any time, with or without notice.
• Notification of Changes to Terms: Changes to these Terms and Conditions will be communicated to users via email or a prominent notice on our Websites at least 30 days before the changes become effective. Your continued use of the Websites after any changes to these Terms and Conditions constitutes your acceptance of the new terms.

10. Termination

• Termination by Medqon: We may terminate or suspend your access to our Websites and services at any time, without notice, if we reasonably believe that you have violated these Terms or any applicable law.
• Termination by User: You may discontinue use of our Websites at any time. Termination of your access does not relieve you of any obligations or liabilities that have accrued prior to termination.

11. Complaints Procedure

• Filing Complaints: Users can file complaints regarding our services or content through the contact details provided. Medqon is committed to addressing complaints efficiently and effectively.

12. Indemnity

• User Indemnity: You agree to indemnify, defend, and hold harmless Medqon Limited, its directors, employees, contractors, and agents from any claims, damages, liabilities, costs, and expenses (including legal fees) arising out of your breach of these Terms or your use of the Websites or services.

13. Contact Information

For any questions, concerns, or feedback regarding these Terms, please contact us at:

• Email: info@medqon.com
• Phone: (+44) 3300010805
• Address: Medqon Limited, Alison Business Centre, 39-40 Alison Crescent,Sheffield, S2 1AS. United Kingdom.