Privacy Policy
Effective Date: 23-09-2024
Medqon Limited (“Medqon,” “we,” “us,” or “our”) is committed to safeguarding your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018). This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or interact with our websites medicoreports.com, medicoreportwriter.com, medqon.co.uk, and medqon.com (collectively, “the Websites”). By using our Websites, you agree to the practices outlined in this Privacy Policy.
- Information We Collect
1.1. Information You Provide:
We collect personal information you voluntarily provide, such as:
- Contact Information: Name, email address, phone number, company name, and other details when you fill out forms or contact us via chat or email.
- Product Inquiries: Information you provide regarding product or service inquiries.
1.2. Information Collected Automatically:
When you use our Websites, we collect data automatically, including:
- Log Data: IP address, browser type, operating system, referring/exit pages, and timestamps.
- Usage Data: Information about your interactions with the Websites (e.g., page views, clicks, and time spent).
- Cookies and Tracking Technologies: Further described in Section 5.
1.3. Aggregated Data:
We may collect aggregated data (e.g., statistical or demographic data) that does not identify you individually. This type of data is not considered personal information.
- Purpose of Data Use
We use your personal data for the following purposes:
2.1. Service Provision:
To provide services, respond to your inquiries, and manage your account.
2.2. Marketing Communications:
With your consent, we may send newsletters or promotional emails. You can opt out of these communications at any time via the unsubscribe link in the email or by contacting us.
2.3. Website and Service Improvement:
We use your data to improve the functionality, performance, and security of the Websites, as well as our products and services.
2.4. Legal Compliance:
We may process your data to comply with legal obligations, such as tax reporting or responding to regulatory requests.
2.5. Fraud Prevention and Security:
To maintain the security of the Websites and detect or prevent fraud and other unlawful activities.
- Legal Basis for Data Processing
Under the GDPR and DPA 2018, we process personal data on the following legal bases:
3.1. Consent:
Where we rely on your consent (e.g., for marketing), you may withdraw it at any time.
3.2. Legitimate Interests:
We process your data to pursue legitimate interests (e.g., improving our services) provided these do not override your privacy rights.
3.3. Contract:
Processing is necessary to fulfill a contract with you (e.g., providing a service you’ve requested).
3.4. Legal Obligation:
Processing is necessary to comply with legal requirements, such as financial regulations or court orders.
- Third-Party Services
We use third-party service providers to help manage and process your personal data. These include:
4.1. HubSpot:
We use HubSpot to manage marketing emails, forms, and chat features. HubSpot processes personal data on our behalf. For more information, see HubSpot’s Privacy Policy.
4.2. WordPress:
Our Websites are hosted on WordPress. WordPress processes personal data related to the operation and maintenance of the site. See WordPress’s Privacy Policy.
4.3. Additional Providers:
We may use other third-party providers for services such as email distribution, analytics, and customer support. These providers process your data only for specific purposes and under our instructions.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Websites, including:
5.1. Necessary Cookies:
These cookies are essential for the operation of the Websites.
5.2. Performance Cookies:
Used to analyze website performance and how users interact with our Websites.
5.3. Functional Cookies:
These remember your preferences and settings.
5.4. Targeting Cookies:
Used to provide you with relevant advertisements based on your browsing activity.
You can manage cookies via your browser settings. Disabling cookies may limit certain features of the Websites. For more information on managing cookies, visit the following links:
- Data Retention and Security
6.1. Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (e.g., resolving disputes or enforcing agreements).
6.2. Data Security:
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. While we take significant precautions, no security system is foolproof, and we cannot guarantee absolute security of your data.
- Your Rights
Under the GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
7.1. Access:
Request access to your personal data and obtain a copy of the information we hold about you.
7.2. Correction:
Request that we correct any inaccuracies in your personal information.
7.3. Erasure:
Request the deletion of your personal data where there is no lawful reason for us to retain it.
7.4. Restrict Processing:
Request that we restrict the processing of your personal data in certain circumstances (e.g., while a dispute regarding data accuracy is resolved).
7.5. Data Portability:
Request that we provide your personal data in a structured, commonly used, and machine-readable format, and that it be transferred to another service provider where technically feasible.
7.6. Object to Processing:
You may object to our processing of your personal data for certain purposes, including direct marketing.
7.7. Withdraw Consent:
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in Section 9 below.
- International Data Transfers
We may transfer your personal data to countries outside the UK or the European Economic Area (EEA). Whenever we transfer your personal data internationally, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data in compliance with GDPR and the Data Protection Act 2018.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Medqon Limited
Medqon Limited, Alison Business Centre, 39-40 Alison Crescent, Sheffield, England, S2 1AS
Email: info@medqon.co.uk
Telephone: (+44) 3300010805
- Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or regulatory requirements. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back regularly to stay informed of any updates.